When you send an email from Trans-IT, for example an invoice, a payment reminder, an order to a supplier or a transport confirmation, Trans-IT fills in the subject and body from a template. Most of these emails are sent by you from the app, and some are sent automatically. With email templates you set that standard text once, so every customer and supplier gets clear, recognizable communication. You can change the subject and the body of each template, in four languages, using dynamic placeholders that are filled in when the email is sent.

Open directly:Company profile, Email templates.

Go to Company profile and open the Email templates tab. The templates are grouped in four categories:

Invoicing mails: Invoice, Payment reminder, Bulk payment reminders, Credit note, Purchase order, Purchase orders.

Order and transport mails: Transport confirmation, Transport updated to customer, Order to supplier, Order update to supplier, Order cancelled to supplier, CMR to customer, and the two split transport mails.

Costs mails: Additional cost to customer, Tariff to customer, Tariffs to customer.

System mails: ETA late notification, Container number change.

Open the category you want, then find the template to change. For that template: pick a language tab (EN, FR, NL or DE), edit the Subject (the title of the email) and the Body (the text the recipient reads), then click Save. Each language tab is saved on its own, and you only need to change the templates you want to personalize. Use the toolbar in the body for bold, italic, underline, lists and links.

Placeholders are dynamic fields written between curly braces, like {customerName} or {invoiceNumber}. They stay as text while you edit and are replaced with the real values when the email is sent. Each template has its own placeholders, so the list you see depends on the template you are editing. Click Placeholders Info to see what every placeholder means.

Tip. Placeholders must be written exactly between curly braces. Only use the placeholders that are shown for that template.

You can try things out freely and go back to the standard text that Trans-IT already had. On the template you want, click Reset to default and confirm. This clears your custom subject and body for the language tab you are on and loads the standard text again. Click Save to keep it. Each template is reset on its own, so this does not change your other templates.

Your custom text is used as the subject and body whenever that email is prepared in Trans-IT, both for emails you send yourself and for emails that are sent automatically. Each language works on its own, so the recipient gets the right language version. If you leave a language empty, Trans-IT uses the standard default text for that email. You do not have to fill in every template or every language.

Why do I see the placeholders as text in the editor?
That is normal. They are only replaced with real values when the email is sent.

Can I set a different subject per language?
Yes. Each language tab has its own subject and body, and the recipient gets the matching language.

Do I have to change every template?
No. Only change the templates you want to personalize. The rest keep using the standard text.

Are these emails sent automatically?
Most are sent by you from the app, with the template filled in as the starting text, and some are sent automatically. Either way the template decides the standard subject and body.

I do not see the Email templates tab.
The tab is not shown on the CoMarket plan. On the other plans you find it under Company profile.