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How can I reopen the conversation of a closed ticket?

- How can I reopen the conversation of a closed ticket?

Navigate to the ticket you want to reopen

Scroll down and click on 'Continue the conversation'

1. Go to the ticket tab in the support chat
2. Navigate to the ticket you want to reopen
3. Scroll down and click on 'Continue the conversation'
4. Type your message and send

Most frequently asked questions regarding support chat

FAQ: Support chat

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.