Split a transport in two when a container has to wait at a parking before it can continue: for example when an unload appointment is delayed, the trailer needs to be dropped overnight, or another driver will pick it up next. The original transport keeps everything up to a connection location; a new transport takes over from that point onwards.
Open directly:Transports planning.
You need a transport that is not already part of a split, a connection location where the container will be parked, and a reason. Everything else (planning dates, costs, email) is prefilled.
When can you split
You can split on any waypoint that is not the last one of the transport. The split icon is disabled in these cases:
The transport is already part of a split (already linked to another transport).
On the transport details page: there are unsaved changes. Save first, then split.
The waypoint you picked is the last one (there is nothing left to move to a new transport).
You are signed in as a supplier user. Only planners and company admins can split.
Hover the icon to see the exact reason it is disabled.
Open the split screen
On the Transports planning page, click the pencil icon on the transport row to enter edit mode. Between the waypoints in the Order column, a small split icon appears. Click it on the waypoint where you want the new transport to start.
Split from the transport details page
You do not have to use the planning list. Open the transport, scroll to the order section with the waypoints, and click the split icon between the two waypoints where the new transport should start. The same Split transport modal opens with the same form, preview, costs and email. Save any pending changes first; otherwise the split icon is disabled.
Fill in the split form and review the preview
A modal opens with everything you need in one screen. Pick a Category (Internal or External), give a short Reason, mark the container as Full or Empty, and choose the Connection location where the container will be parked. The preview below the form updates as you change those values.
Transport A (original) keeps the waypoints before the split and gets a new drop-off at the connection location, shown in green and tagged New. The star icon on a waypoint card marks the main waypoint of that transport. Click another star to make a different waypoint the main one, then pick the planning date next to it. Transport B (new) starts with a new pickup at the connection location and continues with the remaining waypoints.
Special rule: split at a drop-off vs split before another waypoint
The split waypoint behaves differently depending on its type:
Split at a drop-off. If the waypoint you split on is already a drop-off, that drop-off itself becomes the closing of Transport A. No extra order is created inside Transport A: the existing drop-off only changes location to the connection location. The original location is kept under the hood so that location-based costs (customer and supplier) keep using the real address. You can see the original location appear on the transport details page as Originally at..., and it is also used when recalculating costs.
Split before another waypoint type (load, unload, pickup, shunt). The original waypoints from the split point onwards move into a second order on Transport A, shown in the preview as Original waypoints (Closed, unplannable) with a dashed grey card. Transport A also gets a brand new closing drop-off at the connection location. Transport B takes a copy of those original waypoints from the split point.
In short: splitting at a drop-off keeps Transport A clean with a single order; splitting elsewhere adds a closed historical order to Transport A as a record of what moved.
Add costs and send the customer email
Scroll down to add any extra costs that should land on the original transport, like parking or extra handling. The Customer notification email below is generated automatically in the customer language (NL, EN, FR, DE) using the reason and any costs you added. You can edit the subject or the body before sending. Click Confirm split to run the split.
The split runs in three steps shown inside the modal: Creating the new transport, Linking it back to the original, and Done and send email. When it finishes, the email window opens so you can review and send it to the customer.
After the split: split info on both transports
After a successful split, both transports show a small split icon in their header. The same goes for any transport row in the planning list that is part of a split. Click that icon on either side and a Transport split details modal opens: it shows which transport links to which, the category, the reason, who did the split, and when. The link in the modal jumps to the other half of the split.
Transport B comment
Transport B is created with a short comment so the driver and planners see at a glance what container is waiting and when it is expected. The comment is built from three parts:
A letter for the container status (full or empty), in the company language: F/E for English, V/L for Dutch, P/V for French, V/L for German.
The date of the main waypoint of Transport A, in D/M format.
The locality of the main waypoint of the original transport (the first load, or otherwise the first unload).
Example: an English company with a full container, a main waypoint date of 22 May, and a main waypoint in Antwerp gets the comment F 22/5 Antwerp.
Tip. A red warning tag on a waypoint in the preview means the closing date is today or in the weekend. It does not block the split, but check that the new dates are still reachable before you confirm.
Frequently asked questions
Can I undo a split?
No automatic undo. You can manually delete the new transport (Transport B) and remove the closing drop-off from the original to restore the old situation, but the historical order on Transport A (if any was created) stays as a record of what happened.
Why is the historical order marked as unplannable?
It is a closed record of the waypoints that moved from Transport A to Transport B. It will not show up in the unplanned orders list and the truck and trailer cannot be changed, so it cannot be planned again by accident.
What happens to location-based costs after the split?
When you split at a drop-off, the closing drop-off keeps the original location reference, so customer and supplier location costs are still calculated against the real address (visible as Originally at... on the details page). Orphan location costs (costs whose location is no longer on any waypoint) are cleaned up automatically when you save.
The driver of Transport A already has the trailer. Will the new drop-off be visible to them?
Yes. When Transport A already has a truck, the new closing drop-off at the connection location is set to visible for the driver automatically, so the trailer can be parked there.